Privacy Policy

1. Introduction

At RemovAI ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our website, applications, API, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: When you register for an account, we collect your name, email address, and password.
• Billing Information: If you subscribe to a paid plan, we collect payment details, billing address, and transaction history.
• Profile Information: Information you provide in your user profile, such as a profile picture or job title.
• Communication Data: Information you provide when contacting us for customer support or other inquiries.

2.2 Image Data

When you use our Services to remove backgrounds from images, we process:

• Images you upload to our Services
• Processed versions of these images with backgrounds removed
• Metadata associated with these images

2.3 Usage Information

We automatically collect certain information about your interaction with our Services, including:

• Device Information: Type of device, operating system, browser type, and device identifiers.
• Log Data: IP address, access times, pages viewed, and referring website addresses.
• Usage Patterns: How you use our Services, including features used and processing requests made.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: Processing your images, managing your account, and delivering the functionality you request.
• Improving Services: Analyzing usage patterns to enhance and optimize our Services and develop new features.
• Personalization: Tailoring your experience with our Services based on your preferences and usage history.
• Communications: Responding to your inquiries, sending service-related notifications, and providing customer support.
• Marketing: With your consent, sending promotional materials about new features, special offers, or other information we think you may find interesting.
• Billing: Processing payments, verifying subscription status, and maintaining billing records.
• Security: Detecting and preventing fraud, unauthorized access, and other potential security issues.
• Legal Compliance: Fulfilling our legal obligations and enforcing our Terms of Service.

4. How We Process and Store Image Data

Images you upload to our Services are processed on our secure servers to remove backgrounds as requested. We handle image data as follows:

• Images are stored securely on our servers for as long as necessary to provide the requested services.
• For free users, images are typically stored for up to 24 hours after processing to allow for download.
• For subscribers, images may be stored longer to provide features like image history and reprocessing.
• You can delete your images at any time through your account settings.
• We do not use the content of your images for purposes other than providing, improving, and maintaining our Services, unless we have your explicit consent.

5. Information Sharing and Disclosure

We may share your information in the following situations:

5.1 Service Providers

We may engage third-party companies and individuals to facilitate our Services, provide services on our behalf, perform Service-related functions, or assist us in analyzing how our Services are used. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5.4 Protection of Rights

We may disclose your information to protect and defend the rights, property, or safety of RemovAI, our users, or the public.

5.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information during transmission using SSL technology
• Regular security assessments and penetration testing
• Access controls limiting employee access to personal information
• Regular backups to prevent data loss

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request copies of your personal information we hold.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can ask us to restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Objection: You can object to our processing of your information for direct marketing purposes or based on legitimate interests.

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for the following purposes:

• Authentication and security
• Preferences and settings
• Analytics and performance monitoring
• Advertising and marketing (with consent)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

For more detailed information about the cookies we use, please see our Cookie Policy.

9. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law. These safeguards may include implementing standard contractual clauses approved by the relevant authorities.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

RemovAI, Inc.
123 AI Boulevard
San Francisco, CA 94105
Email: [email protected]